Refunds are a two step process.

1) Request

2) Approve / Process.

Request:

Find your user, and select accounts. Find the subscription you wish to refund and select refund from the frop down box on the right. Note that there is a limited amount of time that a refund can be requested.



Approve:
Go to 
Accounting | Payment Refunds

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You will see a list of refunds awaiting

Select one.

Change its status to Approved - or not

Hit "Refund Now"

It will process and respond in real time with the result - Approved or Declined - or Error

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